FAQ
Frequently Asked Questions (FAQ):
1. What makes your activewear different from others on the market?
Our activewear is crafted with a focus on both performance and style. We use advanced technical fabrics that offer superior moisture-wicking properties, breathability, and comfort during workouts. Each piece is designed to support your body's movement while maintaining a flattering fit.
2. How should I care for my activewear?
To ensure the longevity of your activewear, we recommend washing them in cold water with similar colors and using a mild detergent. Avoid using fabric softeners as they can weaken the fabric's moisture-wicking abilities. Always air dry or use a low-heat setting on your dryer to prevent shrinkage and maintain the shape of the garments.
3. What sizes are available, and how do I choose the right size?
Our activewear is available in a range of sizes from XS to XL. For the best fit, we recommend checking our size guide, which can be found on each product page. If you're unsure about your size, feel free to contact our customer service team for assistance.
4. What is your shipping policy and do you offer international shipping?
Yes, we ship internationally. Shipping costs and delivery times may vary depending on the destination.
AUSTRALIA
Standard shipping (5-7 business days)
$10.95
Express shipping (1-4 business days)
$15.95
Express shipping over $150
FREE
NEW ZEALAND
Standard shipping (6-10 business days)
$10.95
Express shipping (4-6 business days)
$18.00
INTERNATIONAL
Standard shipping (8-12 business days)
$21.00
Express shipping (5-8 business days)
$30.00
Orders are processed and dispatched within 1-2 business days of payment confirmation. Please note that during peak seasons or promotional periods, processing times may be slightly longer. Delivery times vary depending on your location and the shipping method selected during checkout. As a general guide:
Metro Areas: 2-5 business days
Regional Areas: 5-7 business days
Please note that these are estimated delivery times provided by Australia Post and actual delivery times may vary. Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can track the status of your order using the Australia Post website or app. If you experience any issues with the delivery of your order, such as delays or lost packages, please contact us immediately at info@legacyactivewear.com.au. We will work with Australia Post to resolve the issue as quickly as possible. During checkout, you have the option to provide "Authority to Leave" instructions for your delivery. If you choose this option, Australia Post may leave your parcel in a safe place at your delivery address if no one is available to receive it. Please note that by selecting this option, you accept responsibility for any loss or damage that may occur after delivery. From time to time, we may offer free shipping promotions for orders meeting certain criteria. These promotions will be clearly communicated on our website and during checkout. If you have any further questions about our shipping policy or need assistance with your order, please contact our customer service team at info@legacyactivewear.com.au
5. What is your return and exchange policy?
We want you to love your activewear! If you're not completely satisfied with your purchase, we accept returns and exchanges within 30 days of delivery. Items must be unworn, unwashed, and in their original condition with tags attached.
6. How can I contact customer service?
You can reach our customer service team via email at info@legagyactivewear.com.au. We strive to respond to all inquiries within 24 hours during business days.
7. Are your products eco-friendly?
Sustainability is important to us. While we continue to explore eco-friendly materials and practices, our current line focuses on durability and performance. We are committed to making responsible choices in our manufacturing processes and sourcing.
8. Can I find your activewear in stores?
Currently, our activewear is available exclusively online through our website. This allows us to offer competitive pricing and directly interact with our customers to ensure satisfaction.
9. Do you offer discounts for bulk purchases or wholesale orders?
Yes, we offer discounts for bulk purchases and wholesale orders. Please contact our sales team at info@legacyactivewear.com.au for more information on pricing and minimum order quantities.
10. How can I stay updated on new releases and promotions?
To stay informed about our latest releases, promotions, and exclusive offers, we encourage you to subscribe to our newsletter and follow us on social media platforms such as Instagram and Tik Tok.
11. What is our privacy policy?
Thank you for visiting Legacy Activewear. This Privacy Policy describes how we collect, use, and disclose information when you visit or make a purchase from our website.
Information We Collect:
- Personal Information: When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
- Order Information: When you make a purchase or attempt to make a purchase through our website, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
- Device Information: Additionally, as you browse the website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the website, and information about how you interact with the website.
How We Use Your Information:
- We use the Order Information that we collect generally to fulfill any orders placed through the website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Sharing Your Information:
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: [Shopify Privacy Policy link]. We also use Google Analytics to help us understand how our customers use the website--you can read more about how Google uses your Personal Information here: [Google Privacy Policy link].
Data Retention:
When you place an order through the website, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes:
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Contact Us:
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@legacyactivewear.com.au